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  • Customers like
    • Parks 2
    • Entire resort and staff 2
    • Parade 1
  • Customers don't like
    • Fast pass system 7
    • Fast pass and over crowded parks 3
    • No longer have crowd control 3

I have visited Disney many times over the years but have never taken my children before who are soon to be 7 years old. This was their first disney experience and a holiday of a life time from the United Kingdom, this whole Disney experience was the worst experience of my life. The magic kingdom being the worst part. The fast pass system is an absolute joke. We only mananged to get on two rides! Who wants to book all their fast past rides on my disney experience months ahead. I was so stressed that day and the staff were rude. We couldnt book... Read more

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I just want to say i spent 8 thousand dollars to go to Disney with my three kids,ages 10,8 and 3 along with my mom,and it was the worst vacation of my life! !!!! Number one they consider my son who is only 10 an adult which is *** in my opinion, number two the food sucked,same dam thing every day, i felt like I was in prison,number three,the hotel room was too small for 5 people! I really don't want to even get into your overpriced things to buy and the whole fast pass ***, needles to say the only thing good that happened there was that i... Read more

Was this review helpful? 0 4

We were there last wk we visited Disney world and animal kingdom. It was my grandchildrens first visit and I found that to meet the characters you had to wait up to 3 hours. As for the rest of the rides there was a 2to 3 hour wait and fast passes were sold out . It was very hot and waiting in the heat with a 3year old and a 18 mth old was not enjoyable after the money that I spent. For the parks and hotel. It was not worth it. . And I will never go back I have told every one about how awful it was. And I know at least 3 families have... Read more

Was this review helpful? 0 3

Spent last Sunday at the Magic Kingdom-disgusted with how dirty the park is Everywhere! Restaurant tables filthy, trash/food under the tables just left there. Took 15 minutes for someone to sweep under one particular table, after I requested it to be swept, and then only cleaned 1/2 of the area and then walked away. Another restaurant observed same table being "cleaned" over and over while the employee oogled all the girls walking by; (Yay H1-B Visa workers). Everywhere we walked, including que lines for ALL the rides there was so much trash... Read more

Was this review helpful? 0 2

My family, like everyone else, has saved for a very long time to be able to travel to Disney. We had our tickets and our fast pass set up. On our 1st ride, the employee said they were not busy, so she let us go early. She said she needed to approve our fast passes. That is when everything went wrong. Apparently whatever she did locked up our fastpass account. Since the park was so packed and wait times for rides were so long, i decided to call the customer service number. The employee helped to delete our fastpass schedule except it only made... Read more

Was this review helpful? 1 1

I returned home today from a week's stay at Animal Kingdom. I've visited the parks many times throughout the last forty years and some of my best and most vivid memories are of moments in Disney World. My favorite memories include the magical, sincere smiles and encouraging words coming from Disney employees. Stellar customer service is what caused my middle class parents to save up and then spend their money on Disney vacations. My father would always say, "You will not find anywhere else in the world where employees work so hard to ensure... Read more

Was this review helpful? 1 1

We stayed at Wilderness lodge and went for supper and two little girls at the Canyou café or whatever go-you cannot without reservations! and they laffed at us- we said we are staying here no one told us that- not a cheap place to stay-so being italian I was going to put them in their place- so insulting- but their were little kids behind us so I let these little girls and I say that on purpose-get away with that- ruined our 40th celebration of our marriage-no little kids around-I would have educated these little girls about how you treat... Read more

Was this review helpful? 0 3

LORENZO, PEDRO AND JAUN WERE WONDERFUL DURING OUR TOUR ON THE ISLAND OF COSAMEL. WE WERE TREATED TO A VERY INTERESTING TOUR OF A LIGHT HOUSE, MYAN TEMPLE RUINS, CROCODILES, WITH JUST THE RIGHT AMOUNT OF INFORMATION, AND IT WAS NOT TERRIBLY COMMERCIALIZED. THEN OUR OWN PRIVATE BEACH WHERE WE FELT LIKE ROYALTY. THE FOOD JAUN MADE FOR US WAS SOME OF THE BEST FOOD ON OUR WHOLE CRUISE. LORENZO WAS VERY INFORMATIVE, JAUN MADE A YOUNG BOY( THE ONLY CHILD ON THE TOUR) FEEL SPECIAL WITH A GAME OF SOCCOR AND JAUN WAS AN EXCELLENT COOK. IT WAS ONE OF... Read more

Was this review helpful? 1 0

Today I was at the security check at Epcot the woman her band is Nancy the security guard saw me standing inform of her to have my bag checked and she called two others ; Caucasians who weren't even in line . The service stinks from this security guard woman and she was nasty about it too because I told her I was there before and she didn't even apologize so she did it willfully . I hope they will speak to her or I will have her fired Read more

Was this review helpful? 0 4

Don't ever let your kids get the flu while visiting Disney world. They leave you helpless with no refund, rain check, or transfers of tickets. We lost out on thousands after our children got the flu on our first day there. We payed for four days for four people. My 6 year old daughter got to see a corner of one park and that's it. Disney couldn't have cared less. We about cried over the children's dissapointing vacation. With no help it gives us no desire to return again even though our young daughter still wants to meet the princess. Read more

Was this review helpful? 2 1
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